What is Ticket Time?
Ticket Time - is a price a customer pays for a specific service based on the amount of time deemed necessary to perform the service, which remains constant regardless of the actual time a particular worker needed to complete the service.
- A worker who works slower than the time allotted earns less money over time because the worker's slowness means the worker performs fewer jobs over a given period of time because each job takes longer due to the worker's slowness.
- In this case, ticket time serves as an incentive for the worker to learn to perform the job in the flat rate time, so that the worker may perform more jobs in a given time, as the worker is paid per job time.
- This pushes those technicians to hurry the job and invites overcharging and a push to sell unnecessary repairs or even a replacement to make even more money.